Privacy Policy Mobile - homehelper Services

homehelper Services Privacy Policy

homehelper Services respects the privacy of our users and has developed this Privacy Policy (“Policy”) to demonstrate our commitment to protecting your privacy.

This Policy is intended to inform you, the user of our:

website, homehelper.co.za,
mobile device application (“mobile app”), and
our services,

how your information may be stored, used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Policy carefully.

By using our website or mobile app and associated services (“transacting with us”), you agree to the terms and conditions of this Policy.

If you have any questions about our privacy practices, please refer to the end of this Policy for information on how to contact us.

Information we collect about you

We collect information that can identify you and other information that does not necessarily identify you. When we obtain information relating to you, the information may be sent to our servers.

Information you provide. We may collect and store any personal information you enter on our website, mobile app or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, telephone number, credit card information, and other personally identifiable information.
Information from other sources. We may also periodically obtain both personal and non-personal information about you from other businesses, business partners, contractors and other third parties. This includes updated delivery and address information, purchase history, and additional demographic information.

We use various technologies (e.g. cookies) to collect information about your activities on our website and mobile app.

Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.
Cookies. When you visit our website, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features we offer.
Other Technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional [or other] e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize our services to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
Information collected by third-parties. We may allow third-parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. This information allows them to deliver targeted advertisements and gauge their effectiveness. Please note: Our website or mobile app does not provide any personal information to these third parties.

How we use the information we collect

We may use information that we collect about you to:

deliver the products and services that you have requested;
manage your account and provide you with customer support;
perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us, our sister companies or other third parties;
communicate with you with regard to partially completed service requests;
develop and display content and advertising tailored to your interests on our site and other sites;
verify your eligibility and deliver prizes in connection with contests and sweepstakes;
perform background screening, which may include the use of third parties, on Service Professionals;
enforce our terms and conditions;
publicly-display comments, ratings and reviews and other content provided by you;
manage our business; and
perform functions as otherwise described to you at the time of collection.

Payment and Financial information. For vendors, we may use financial information or payment method to process payment for any purchases made on our website, mobile app, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify Service Professionals to participate in our contractor network, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. For consumers, we may use credit card information to process payment for any payments made on our website.

Mobile Apps

If you install one of our mobile apps on your mobile device, your use of the mobile app is subject to the applicable app license agreement and this Policy.

With whom we share your information

We want you to understand when and with whom we may share your information we have collected about you or your activities on our website, mobile app or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

Authorized vendors: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website or performing background checks of vendors. We may also release information to collection and/or credit agencies for past due accounts. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Marketing Affiliates: When you are referred to us via a third-party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
Business partners: When you make purchases, reservations or engage in promotions offered through our website, mobile app or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
Vendors: We match your details and quote request against our list of Pro’s. When you submit a quote request through our website or mobile app, you consent to us providing your personal information and quote request to the Pro’s that we match with your request. Sharing this information with Pro’s allows them to contact you using the e-mail address, Cellphone number or other contact information you provided. In addition, we have other approved contracted partners that fulfil quote requests, or that utilize their own businesses to supplement our network, and we share your information with them. If you use our services through to a membership with one of our partners, e.g. Snupit, may share your quote request activity information with such partner.
Direct mail partners: From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose your personal information. Those policies will govern the use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Policy.

We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.